Terms of service

These terms govern your use of Echo at echobrandtracker.com, including the website, the app, the free checker, the API, the MCP server, the CLI and related services (the "Service"). By creating an account, clicking to accept, or using the Service you agree to them. If you use Echo for a company, you agree for that company and confirm you can bind it; "you" then means that company.

1. The Service

Echo sends prompts you choose to third-party AI engines, stores their answers, and reports how those answers name, cite and describe the websites you track. AI engines are run by other companies. We don't control what they say, and answers can change at any time. Echo reports what the engines' APIs returned, which can differ from what a logged-in consumer sees. Echo does not guarantee any ranking, mention, citation, traffic or business result.

2. Business use only

Echo is for business and professional use. You confirm you are not using it as a consumer. You must be at least 18.

3. Accounts

• Give accurate account information and keep it current.
• You're responsible for activity under your account and for keeping sign-in codes and API keys safe. Tell us right away at paris@enokseo.com if you suspect misuse.
• Workspace Owners control access for their members. Agencies are responsible for the members and client viewers they invite.

4. Credits, payment and taxes

• Echo is prepaid with credits. One credit is one prompt, read once, on one engine, for one website. Prices and volume rates are shown on the pricing page and in the app at the time of purchase, in US dollars.
• Credits are charged before checks run. If you turn on auto top-up, you authorize us to charge your saved payment method on the 1st of each month for that month's scheduled credits, and again if your balance runs out, up to any monthly limit you set. Turn it off any time in Billing.
• Credits don't expire while your account is open. They have no cash value, can't be transferred between accounts, and are not refundable except where the law requires or we agree in writing. Reads that fail or that we don't run are never charged.
• Prices exclude taxes. We add applicable sales tax, VAT or GST at checkout. You're responsible for any taxes we're not required to collect.
• If a card payment fails, you have 7 days to fix it. After that, scheduled reads pause until payment succeeds. Your data is kept.
• Payment methods. Cards and USDC through Stripe, Bitcoin and Lightning through BTCPay Server, and agent payments in USDC through x402. Crypto prices are quoted in US dollars and converted at checkout. Crypto payments are final once confirmed on the network. You're responsible for network fees and for sending the right asset on the right network to the right address; we can't recover funds sent incorrectly. Any refund we agree to for a crypto payment is issued as credits or, at our choice, in the same asset at the US dollar value originally paid.
• Chargebacks. If you dispute a charge instead of contacting us, we may pause the account while the dispute is open and remove the related credits.
• We may change prices with at least 30 days' notice. Changes don't affect credits you already bought.

5. Free checker

The free checker runs a small, limited read without an account. We may rate-limit it, change it or stop offering it. Results are for information only.

6. Your content

• "Your content" means the sites, prompts, competitors, notes, site context, logos and other material you add. You own it. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process and display it only to run, secure and improve the Service for you, and to send prompts to AI engines on your behalf.
• You confirm you have the rights to your content, including any logos or trademarks you upload.
• AI answers Echo collects come from third-party engines and may include third-party material. We give you the right to use them for your internal analysis and client reporting, subject to the engines' terms.
• We may use aggregated, de-identified data (for example, how often engines cite news sites overall) to improve Echo and publish research. It never identifies you, your clients, your sites or your prompts.
• We don't use your content to train AI models, and we don't let our AI providers train on it where they offer that choice.

7. Acceptable use

Follow the Acceptable Use Policy. In short: don't use Echo to break the law, track private individuals, attack systems, abuse AI engines, resell raw access, or reverse engineer the Service.

8. Agencies and white label

Agencies may show Echo under their own brand, domain and sending domain. The agency is responsible for its client relationships and agreements, the accuracy of what it tells clients, and having the rights to the domains and brands it connects. Clients who sign in through an agency are bound by these terms. Where an agency's white label hides Echo's name, the agency must still make these terms and the Privacy Policy available to its clients, for example by linking to them from its own terms.

9. API, MCP and agents

API keys have permission levels and spend caps you set. You're responsible for actions taken with your keys, including by AI agents you connect, and for the credits they spend. Agent write-backs wait in the review queue unless you give a key publish permission. We may set rate limits and revoke keys that put the Service at risk.

10. Beta features

Features marked beta or preview are offered as is, may change or end, and may have lower reliability. Section 16's limits apply to them in full.

11. Feedback

If you send us ideas or feedback, we may use them without obligation to you.

12. Third-party services

Echo relies on AI engines, data providers, payment processors and other services. Their terms may apply to parts of the Service, and their outages or policy changes can affect Echo, including removing an engine. We'll mark affected data as delayed and won't charge for missed reads.

13. Availability, suspension and closing

• We work to keep Echo available but don't promise it will be uninterrupted or error-free. We may add, change or remove features. If we remove a paid feature you rely on, we'll give notice and, where fair, a pro-rated credit.
• You can close your account at any time in Settings → Data & account. Remaining credits are forfeited unless the law requires otherwise. Data is deleted 14 days later; signing in during that window reopens the account.
• We may suspend or close accounts that break these terms, fail to pay, or put the Service or others at risk. Where reasonable, we'll warn you first and let you export your data. If we close your account without cause, we'll refund unused prepaid credits.
• Sections 4 (amounts owed), 6, 11, 14–18 survive closing.

14. Disputes, arbitration and class action waiver

• Talk to us first. Before filing a claim, email paris@enokseo.com with a description of the dispute. Both sides will try in good faith to resolve it within 60 days.
• Arbitration. If it isn't resolved, any dispute arising from these terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, held by video conference unless both sides agree otherwise; any in-person hearing will be in Baldwin County, Alabama. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction.
• Exceptions. Either party may bring an individual claim in small claims court, or seek an injunction in court to protect its intellectual property or stop misuse of the Service.
• No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, consolidated or representative proceeding. If this waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
• Opt out. You can opt out of arbitration within 30 days of first accepting these terms by emailing paris@enokseo.com with your name, account email and a clear statement that you opt out.
• Time limit. Claims must be brought within one year after they arise, except where the law doesn't allow a shorter period.

15. Disclaimers

The Service and all AI answers are provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement. AI answers, sentiment grades, AI demand estimates and scores may be wrong, incomplete, out of date or offensive. They are not our statements and are not professional, legal or financial advice.

16. Limitation of liability

To the fullest extent allowed by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenue, goodwill or data; and (b) each party's total liability arising from these terms or the Service is limited to the greater of the amount you paid Echo in the 12 months before the event giving rise to the claim, or US$100. These limits don't apply to your payment obligations, your indemnity obligations, or either party's fraud or willful misconduct.

17. Indemnity

You'll defend and indemnify Vega Ventures, LLC and its members and staff against third-party claims, and related losses and reasonable legal fees, arising from your content, your use of the Service in breach of these terms or the law, or an agency's dealings with its clients.

18. General

• Governing law. These terms are governed by the laws of the State of Alabama, USA, and applicable US federal law, without regard to conflict-of-law rules. Subject to section 14, the state and federal courts located in Baldwin County, Alabama have exclusive jurisdiction, and both parties consent to them.
• Export and sanctions. You confirm you are not located in, or owned or controlled by anyone in, a country or on a list subject to US sanctions, and you won't use the Service in breach of export or sanctions laws.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of AI engines, networks, blockchains or hosting providers.
• Assignment. You may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Notices. We'll send notices to your account email or show them in the app. Send notices to paris@enokseo.com. You agree to receive agreements and notices electronically.
• Publicity. We won't name you as a customer without your permission.
• Copyright complaints. If you believe content on the Service infringes your copyright, email paris@enokseo.com with the details required by the DMCA (17 U.S.C. § 512(c)(3)). We'll respond and may remove the content and close repeat infringers' accounts.
• Entire agreement. These terms, the Privacy Policy, the Acceptable Use Policy, the Cookie Policy and (where it applies) the DPA are the whole agreement. If a part is unenforceable, the rest still applies. Not enforcing a right isn't a waiver. The parties are independent contractors, and there are no third-party beneficiaries.
• Changes. We may update these terms. For material changes we'll give 30 days' notice by email or in the app. Continued use after that means you accept them. Changes to section 14 don't apply to disputes we already know about.

Contact

Vega Ventures, LLC · paris@enokseo.com